Reva Care – Care Privacy Policy

Last updated: 03/12/2026

This Privacy Policy explains how Reva Care Limited ("Reva Care", "we", "us", or "our") collects, uses, stores, protects, and shares the personal data of care seekers when they interact with our platform, website, mobile application, or other services.

1. Data Controller

Reva Care Limited is the data controller responsible for your personal data. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Personal Data We Collect

• Identity & Contact Data: Name, email, phone number, postal address, date of birth.
• Account Data: Username, password, care preferences, care requirements.
• Financial & Transaction Data: Payment details processed via third-party providers.
• Service Usage Data: Booking history, invoices, shift schedules, feedback.
• Device & Technical Data: IP address, device identifiers, browser data, cookies.
• Communications Data: Messages, emails, support requests.

3. Lawful Basis for Processing

• Contractual necessity: To provide care services and platform functionality.
• Legal obligations: Compliance with law.
• Legitimate interests: Operating, maintaining, and improving the platform.
• Consent: Explicit consent for marketing or optional communications.

4. How We Use Your Data

• To facilitate introductions between care seekers and carers.
• To process payments and invoices.
• To communicate service updates and notifications.
• To comply with legal obligations and prevent fraud.
• To analyse platform usage and improve services.

5. Sharing Your Data

• With payment processors (e.g. Stripe) to handle transactions.
• With care professionals for service delivery.
• With legal/regulatory authorities where required.
• With trusted service providers under confidentiality agreements.

6. Data Security

Personal data is protected using encryption, HTTPS, secure authentication, and restricted access controls.

7. Data Retention

Personal data is retained only as long as necessary for service provision, compliance, legal obligations, dispute resolution, and fraud prevention. Inactive accounts may be archived or deleted after a defined retention period.

8. Your Rights

You have the right to:

• Access your personal data.
• Correct inaccurate data.
• Request deletion of your data.
• Restrict or object to processing.
• Receive your data in portable format.
• Withdraw consent at any time.

To exercise your rights, contact: admin@revacare.co.uk

9. Data Breach Notification

Users will be notified of any personal data breaches affecting their rights and freedoms in accordance with UK GDPR requirements.

10. Cookies and Tracking

We use cookies and similar technologies to improve functionality, analytics, security, and user experience.

11. Children's Privacy

Reva Care services are intended only for users aged 18 years and above.

12. Changes to This Policy

Updates to this Privacy Policy will be published on this page with an updated revision date.

13. Contact

For questions about this Privacy Policy, contact us at: admin@revacare.co.uk